Bisou Heart Necklace
FREE SHIPPING
We are pleased to offer you FREE SHIPPING on all orders over $200 within Australia.
STANDARD
Orders under $200 will be charged a $10 flat rate for standard shipping within Australia. Delivery to most addresses is expected within 1-4 business days from date of dispatch.
EXPRESS
Express shipping within Australia is charged a flat rate of $15. Delivery to most addresses is expected within 1-2 business days from date of dispatch.
CLICK & COLLECT
Click & Collect is available at our Mona Vale boutique, between 10am and 4pm Monday to Saturday. The Pick-up delivery option must be selected during checkout. You will be notified when your click & Collect order is ready for collection.
We endeavour to ship all orders daily and will update you if we are experiencing delays.
INTERNATIONAL ORDERS
We offer FREE WORLDWIDE shipping for orders over $300. For orders under $300 we offer shipping rates are as follows:
Shipping to New Zealand
Standard: $15 (5-10 business days)
Registered Express: $35 (3-7 business days)
International shipping
Standard: $30 (5-10 business days)
Registered Express: $50 (3-7 business days)
Please note Roze & Thorn are not responsible for customs charges, please check custom charges within your country before placing an order.
To ensure you have a risk free shopping experience, we will happily accept returns within 7 days of receiving your order.
- Full priced items are eligible for a refund.
- Items purchased on sale up to 49% off are eligible for a store credit or exchange.
- Final Sale Items - We do not accept returns or exchanges for sale items reduced by 50% off or more, these items are considered FINAL SALE (this includes flash sale events where the item is reduced by more then 50% off the original RRP).
Returns for items purchased on AfterPay or Zippay will only be offered a credit note, not a refund.
We do not accept returns on International orders due to shipping time frames and the seasonal nature of our stock.
Please see our full returns policy here.
FAQ's
Do you offer Free Shipping?
Yes! We are pleased to offer FREE SHIPPING on all orders over $200 within Australia and $300 for International orders.
Do you ship overseas?
Yes, we ship all over the world and are pleased to offer free shipping on orders over $300 AUD.
For orders under $300 we offer shipping at a flat rate of $15 to NZ and $30 to all other countries. Please contact us before placing your order if you require express shipping as we can provide this at an additional charge.
How long will it take to receive my order?
The delivery time depends on your location and the shipping method you choose. All of our orders are shipped from our store in Sydney Australia and we aim to dispatch on the same day the order is received!
Standard shipping within Australia usually takes between 2 to 5 business days, while express shipping can take 1 to 3 business days.
International deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Please note that these are estimates and actual delivery times may vary.
What is your return/exchange policy?
To ensure you have a risk free shopping experience, we will happily accept returns within 7 days of receiving your order.
Full priced items are eligible for a refund.
Items purchased on sale up to 49% off RRP are eligible for a store credit or exchange.
Final Sale Items - We do not accept returns or exchanges for sale items reduced by 50% off or more, these items are considered FINAL SALE (this includes flash sale events where the item is reduced by more then 50% off the original RRP).
The items must be unworn, in their original condition, and with all tags attached.
To initiate a return or exchange, please contact our customer support team with your order details. Please refer to our Returns Policy page for more information.
We do not accept returns on International orders due to shipping time frames and the seasonal nature of our stock.
How can I contact your customer support?
You can reach our customer support team by emailing online@rozeandthorn.com or by calling our store during store hours 10am - 4pm Monday to Saturday on 0451 791 171. We strive to respond to all email inquiries within 24 hours.
Can I cancel or modify my order?
Once an order is placed, we aim to process and ship it as quickly as possible. Therefore, we recommend contacting our customer support team immediately if you need to cancel or modify your order. While we cannot guarantee changes, we will do our best to accommodate your request.