Returns Policy

 ONLINE ORDERS

To ensure you have a risk free shopping experience, we will happily accept returns on all full priced items for any reason within 7 days of receiving your order for a refund or credit note. Please note that we do not accept returns or exchanges for sale items (this includes flash sale events). 

Returns for items purchased on AfterPay will only be offered a credit note, not a refund. 

HOW TO RETURN 

For all online returns please contact our Customer Care Team at online@rozeandthorn.com within 2 days of receiving your order. Please quote your order number and the reason for your return. 

Once your return is approved you will be issued with a Return Authorisation Number and instructions on how to return your item/s.
 
Return address:
Roze & Thorn
Shop 5, 1761 Pittwater Rd
Mona Vale NSW 2103

We will provide a refund, credit note or exchange for full priced items providing always that:
- You contact us within 2 days of receiving your order to initiate the return
- The goods are in a saleable condition with original tags attached
- The goods have not been worn, damaged or washed
- The goods are returned within 7 days from delivery date

Due to hygiene reasons we do not offer returns on Jewellery, Footwear or Swimwear. 

REFUNDS

Your refund will be returned to your original payment method. Please note credit card refunds may take 3 - 10 days to process. The total amount of the refund will be minus any shipping charges incurred by Roze & Thorn when dispatching your order. Alternatively we can also provide a credit note for the full amount.

AFTERPAY - Orders paid with AfterPay are NOT eligible for a refund. You will be issued with a store credit that can be used online or in store.

CREDIT NOTES

Once your return has been received and processed, a credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 6 months from the date issued.

We do not refund or credit shipping costs for returning goods.

SALE ITEMS

Please choose carefully as we do not offer returns or exchanges on sale items or items purchased with sale discount codes (the exception to this being welcome discount codes or VIP codes). If you need any assistance on sizing etc please contact our Customer Care Team at online@rozeandthorn.com.

INTERNATIONAL ORDERS 

We do not offer refunds on International orders due to shipping time frames and the seasonal nature of our stock. International orders may only be returned for a store credit. 

FAULTY ITEMS 

We hope you never receive a faulty item but in the event that you do, please email us at online@rozeandthorn.com with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

 

IN STORE RETURNS

For all items purchased in store, we offer an exchange or store credit for full priced items only.

Sale items purchased in store are final sale. 

We are unable to offer a refund for both full price and sale priced item/s unless the claim is in accordance with the Fair Trade Practices Act and the item/s are deemed as faulty. 

Store credits are valid for 6 months.