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Shipping & Returns

SHIPPING POLICY

Roze & Thorn is pleased to offer you FREE SHIPPING on all orders over $50 within Australia. 

We use Couriers Please or Australia Post - Parcel Post service. Orders placed before 3pm will be shipped the same day, orders placed after 3pm will be sent the next.

Need it in a hurry? We can Express Post your order within Australia for an additional cost of $15. 

We offer FREE WORLDWIDE shipping for orders over $150. For orders under $150 we offer shipping at a flat rate of $15 to NZ and $35 to all other countries. Please contact us before placing your order if you require express shipping as we can provide this at an additional charge. 

Please note Roze & Thorn are not responsible for customs charges, please check custom charges within your country before placing an order. 

We are currently offering a free local home delivery service for the Northern Beaches area of Sydney. Please select free delivery at checkout or pick up in store and send us an email, online@rozeandthorn.com to confirm you would like your order home delivered. 

RETURN POLICY 

Updated 24.03.2020

For online orders, to enable you to have a risk free shopping experience, we are happy to offer a refund where the full price has been paid.

We will provide a refund, credit note or exchange for full priced items purchased online providing always that:

- The goods are in a saleable condition with original tags attached
- The goods have not been worn, damaged or washed
- The goods are returned within 7 days from purchase date

We do not offer returns on Jewellery, Footwear, Swimwear or Sale Items (the exception to this being Welcome Discount Codes & VIP codes).

Sale items purchased at up to 50% off, we will offer an exchange or credit note. 

Any item/s purchased at a promotional or sale price of 51% off or more is FINAL SALE and will not be eligible for refund, exchange or credit note. 

Credit notes will be valid for 3 months and are to be used via our e-boutique. 

We do not refund shipping costs for returning goods.

We are here to help. Please contact us via email or phone if you wish to return an item, and please quote your order number to help speed up the process.

Once an RA has been issued please then post back to our store with your RA noted on the packaging. 

Alternatively drop into our store:

Shop 5, 1761 Pittwater Road

Mona Vale NSW 2103