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Shipping & Returns

SHIPPING POLICY

Roze & Thorn is pleased to offer you FREE SHIPPING on all orders within Australia - No minimum spend!

We use Couriers Please or Australia Post - Parcel Post service. Orders placed before 3pm will be shipped the same day, orders placed after 3pm will be sent the next.

Need it in a hurry? We can Express Post your order within Australia for an additional cost of $15. 

We offer WORLDWIDE shipping at a flat rate of $15 to NZ and $35 to all other countries. Please contact us before placing your order if you require express shipping as we can provide this at an additional charge. 

Please note Roze & Thorn are not responsible for customs charges, please check custom charges within your country before placing an order. 

RETURN POLICY 

We will provide a credit or exchange for full priced items purchased online providing always that:

- The goods are in a saleable condition with original tags attached
- The goods have not been worn, damaged or washed
- The goods are returned within 7 days from purchase date

We do not refund shipping costs for returning goods

We do not offer returns on Jewellery, Footwear, Swimwear or Sale Items.

Any item/s purchased at a promotional or sale price is FINAL SALE and will not be eligible for refund, exchange or credit note.

Credit notes will be valid for 3 months and are to be used via our e-boutique. 

Please contact us via email or phone if you wish to return an item, and please quote your order number to help speed up the process.

Alternatively drop into our store:

Shop 5, 1761 Pittwater Road

Mona Vale NSW 2103